🇬🇧Booking Terms and Conditions – Art House Madeira

These Terms and Conditions govern reservations and stays at Art House Madeira, operated by Toada Audaz Unipessoal Lda. By making a reservation, guests acknowledge that they have read, understood, and accepted these conditions.

1. Reservations

All reservations are subject to availability and payment confirmation.

To confirm a reservation, guests must complete the payment according to the conditions applicable to the specific accommodation or booking platform.

The reservation price, cleaning fee, and any other applicable charges are those published at the time of booking.

All prices include VAT at the legal rate in force in Portugal.

2. Payment Methods

Reservations can be paid using:

  • Visa

  • Mastercard

  • American Express

Other payment methods may be available depending on the booking platform used.

3. Tourist Tax (Madeira)

According to local regulations of the Municipality of Santa Cruz, a tourist tax (municipal tourism fee) may apply to guests staying in local accommodation establishments.

The tax is currently €2 per person per night, applicable to guests aged 13 years or older, for a maximum of 7 consecutive nights per stay.

This amount is defined by the Municipality and may be subject to change without prior notice.

The tourist tax may be:

  • included in the reservation price, or

  • charged separately before or at check-in, depending on the booking platform.

The tourist tax is collected on behalf of the municipality and must be paid by the guest as required by local law.

4. Pre-Check-in and Guest Information

After completing the reservation, the booking holder will receive a confirmation email and/or SMS with information about the accommodation and optional services.

Guests may be required to complete a Guest Registration Form (Accommodation Bulletin) before arrival. This form is required for:

  • preparation of the stay (bed linen, towels, guest services)

  • compliance with Portuguese legal obligations regarding guest reporting

The form may request:

  • arrival time

  • number of guests staying in the accommodation

  • identification details required by Portuguese authorities

The number of guests must not exceed the number indicated in the reservation.

If the maximum capacity is exceeded, Art House Madeira reserves the right to terminate the stay without refund.

Providing false or incomplete information may result in reservation cancellation.

Personal data is processed in accordance with GDPR and used exclusively for legal and operational purposes.

5. Guest Reporting Obligations (AIMA)

Under Portuguese law and the Schengen Convention (Article 45), all accommodation providers must report the stay of foreign guests to the national immigration authorities.

For this purpose, guests must provide valid identification information (passport or ID) before or at check-in.

This information is transmitted through the official guest reporting system managed by AIMA (formerly SEF).

Failure to provide the required information may prevent check-in, as required by law.

6. Cancellation Policy

Unless otherwise specified at the time of booking, the following cancellation policy applies:

  • Cancellation up to 14 days before check-in: full refund (0% charged)
  • Cancellation between 14 and 7 days before check-in: 50% of the total reservation amount will be charged
  • Cancellation less than 7 days before check-in: 100% of the total reservation amount will be charged

The amounts retained are intended to compensate for loss of availability and operational costs.

Specific cancellation policies may apply when booking through external platforms, in which case the platform’s rules will prevail.

7. Overbooking Situations

In the unlikely event of overbooking or unforeseen unavailability, Art House Madeira may relocate guests to accommodation of equivalent or higher standard, at no additional cost.

If relocation is not possible or accepted, the reservation amount will be refunded. No additional compensation will be due.

8. Stay Conditions

The reservation holder must:

  • be at least 18 years old

  • be responsible for the stay and reachable during the reservation period

Guests under 18 may only stay when accompanied by a responsible adult.

The reservation holder must provide valid contact details, including telephone number and email address.

Smoking

Smoking is strictly prohibited inside the accommodation.

Pets

Unless explicitly authorised in advance, pets are not allowed.

Parties and Events

Parties, events, or gatherings are strictly prohibited unless previously authorised.

Failure to comply with these rules may result in immediate termination of the stay without refund.

Art House Madeira reserves the right to terminate the stay immediately, without refund, in case of serious breach of these Terms and Conditions.

9. Check-in and Check-out

Check-in

Standard check-in time: 16:00 – 22:00

Guests may be required to present valid identification documents upon arrival.

Late check-in may be available subject to prior confirmation.

If a physical check-in is required after 22:00, a €30 late check-in fee may apply.

Self check-in may be available when the Guest Registration Form is completed in advance.

Check-out

Check-out time: until 11:00

Guests must vacate the accommodation and return the keys by the agreed time.

If a staff member is not present, guests may leave the keys inside the accommodation on the main table and ensure the door is properly closed.

Keys must not be left in the lock or outside the property.

Late departures without prior approval may result in additional charges equivalent to one night's stay.

10. Keys and Lockouts

Guests receive one set of keys at check-in.

Fees may apply in the following situations:

  • Lost key: €30 per key

  • Emergency visit (09:00 – 18:00): €10

  • Emergency visit (18:00 – 09:00): €25

If a locksmith service is required, the guest will be responsible for the full cost.

11. Cleaning, Linen and Towels

The accommodation is professionally cleaned before arrival.

Each reservation includes:

  • bed linen

  • bath towels

  • basic toiletries

Additional cleaning services or linen changes may be requested for an additional fee.

Guests are expected to leave the accommodation in a reasonable state of cleanliness.

Trash must be disposed of in public containers and not left inside or outside the building.

12. Equipment and Property

All furniture, equipment, and items belong to the property owner.

Guests must:

  • use equipment responsibly

  • not remove or relocate items

  • report any malfunction or damage

Any damages must be reported immediately.

Failure to report damages may result in liability for repair or replacement costs.

13. Maintenance and Access

If technical issues arise (e.g., water leaks, electrical problems), guests must notify Art House Madeira immediately.

While respecting guest privacy, the property manager reserves the right to access the accommodation when necessary for maintenance, inspection, or emergencies.

14. Noise and Behaviour

Guests must respect neighbors at all times, especially during the legally defined quiet hours (22:00 to 08:00).

Unlawful activities are strictly prohibited.

The reservation holder is responsible for the behaviour of all guests.

15. Guest Safety

Guests are responsible for their own safety during the stay.

When leaving the accommodation, guests should ensure that:

  • gas appliances are turned off

  • lights and air conditioning are switched off

  • windows and doors are closed

Any safety concerns should be reported immediately.

16. Liability

Art House Madeira is responsible for the accommodation itself but cannot be held liable for circumstances beyond its control, including:

  • building maintenance issues

  • construction noise in surrounding areas

  • interruptions in utilities (water, electricity, internet, gas)

  • actions of third parties

This includes theft, loss, or damage to personal belongings.

Photos and descriptions are provided for information purposes. Minor differences may occur.

17. Lost Items

Art House Madeira is not responsible for items left after departure.

If belongings are found, they may be returned upon request. Shipping and handling costs are the responsibility of the guest.

18. Force Majeure

In rare cases where the accommodation becomes unavailable due to circumstances beyond control (e.g., water damage or technical failures), guests may be relocated to similar accommodation where possible.

If relocation is not possible, the unused portion of the reservation will be refunded.

19. Amendments

Art House Madeira reserves the right to update these Terms and Conditions whenever necessary.

The latest version will always be available before confirming a reservation.

20. Applicable Law

These Terms and Conditions are governed by Portuguese law.

Any disputes arising from reservations or stays shall be subject to the jurisdiction of the Portuguese courts.